FAQs



 

If your purchase is intended as a gift, I am happy to send it directly to the recipient, gift wrapped & with a note, just let me know.
 

Bespoke/Custom Orders & Commissions
 

Please note that - unless otherwise stated - all of my pieces are made to order and so you should allow up 2 weeks for standard items where I hold stock &5- 6 weeks where design consultation & possibly hallmarking (UK legal requirement on silver & gold above certain weights) 

These time scales are not definite as in hand fabrication - there can be mishaps outside of my control - damage to a stone, customs delay, hallmarking delay etc - nature of the handmade beast unfortunately - I will keep in regular contact regarding time-scales & will indicate if there will be a longer lead time.
 

I would love to work with you to create something beautiful & bespoke just for you - just message me!

Postage 

All items are posted via Royal Mail Special Delivery which is tracked and insured. 

Payments 

Payments are via PayPal which are secure and encrypted and subject to their terms and conditions. All credit cards are accepted for this system.

 

Returns and Refunds

I hope you fall in love with your jewellery , but if there is a problem please get in touch within 3 days of receipt 

by contacting cmfdesigns @hotmail.co.uk.

Please then return the piece in its original packaging within 14 days of receiving the item.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

I recommend the item is returned via a tracked service as i cannot be held responsible for parcels that go missing.

Return Policy on Bespoke Designs

Unfortunately, unless arrived damaged or faulty I cannot refund or exchange made to order items as they have been made especially for you.

I pride myself on making sure all my customers are happy with their jewellery,so please get in touch if there are any problems.

Customs & Taxes

Buyers are responsible for any customs and import taxes that may apply. We can not be held responsible for delays due to customs.
 

Ring Sizing & Bangle Sizing
 

If you don’t know your ring size, it's best to go into a shop and try on some rings for size. My ring gauge measures in UK, USA & continental sizes. Please make sure that you issue me with your size accurately an as customer orders are non refundable. Rings can be sized up. Generally up to about a whole size. However, if they are set with a gem & need to be sized down the whole fabrication process needs to be repeated!
 

If you are ordering a wider band (over 4mm), make sure to try on an equal width ring as generally they need a bigger size! 

If you have a bangle that fits you, measure the inside diameter and let me know the measurement in millimetres. If you don’t have a bangle that fits, please get in touch for tips on how to measure.
 

Caring for your jewellery
 

Even the most robust jewellery is subject to damage. Precious metals & gemstones, even diamonds, can become scratched so take care when performing heavy duty work - sound crazy? Mucking out horses & gardening for example!! It is also  advisable to remove jewellery when retiring for bed.
 

To keep your jewellery looking like new, take it off when using cleaning chemicals. 

Wash in warm soapy water & buff with a jewellery cloth. Special care will be issued with any treated stone  and Pearls.
 

Store unworn jewellery in  jewellery box or pouch  to prevent oxidation (silver) and other pieces of jewellery scratching the surface.

Hallmarking

If your piece of jewellery weighs over 7.8 grams for silver and 0.7 grams for gold then as per UK law it will be hallmarked.  Our assay stamp is located at the London Assay Office so your item will have the London stamp, a metal fineness mark, the year it was hallmarked (denoted by the relevant letter stamp) and our personal stamp which is CMF.  If you would like a hallmark on a piece of jewellery that will be under the required weight it’s no problem but this will incur an extra charge.

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